Refund policy

Return and Refund Policy

Thank you for shopping with us at [Your Store Name]. We aim to provide a seamless shopping experience and customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  1. Eligibility for Returns:

    • Items must be returned within 30 days from the date of delivery.
    • Items must be unused, in their original packaging, and in the same condition as received.
    • Certain items, such as [non-returnable items like perishable goods, custom-made products, or hygiene-related items], are exempt from being returned.

  2. Return Process:

    • To initiate a return, contact us at mummiehf@gmail.com with your order number and details of the item.
    • Once your return request is approved, we will provide instructions on how and where to send your item(s).
    • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

Refunds

  1. Processing Refunds:

    • Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund.
    • If approved, refunds will be processed within 10 days, and the amount will be credited back to your original method of payment.

  2. Partial Refunds:

    • Partial refunds may be issued for items that show signs of use, are returned outside the return window, or are missing parts.

Exchanges

  • If you need to exchange an item, follow the return process above and specify the desired replacement product. Exchanges are subject to stock availability.

Damaged or Incorrect Items

  • If your order arrives damaged or you receive the wrong item, contact us within 10 days of delivery with photos of the item and packaging. We will arrange for a replacement or refund.

Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us at mummiehf@gmail.com.